Privacy Policy

Vocanel AI ("we", "our", or "us") is operated by SORENA TEKNOLOJI YAZILIM TICARET LIMITED SIRKETI and operates the website vocanel.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and password when you register.
• Voice Recordings: Audio files you record or upload for processing. These are used solely to generate your remixed output.
• Payment Information: Billing details processed securely through Paddle. We do not store your full card number or banking details.
• Profile Information: Any optional information you add to your profile.

1.2 Information Collected Automatically

• Log Data: IP address, browser type, pages visited, time and date of visits, and referring URLs.
• Device Information: Device type, operating system, and browser version.
• Cookies: Session cookies for authentication and preference cookies for dark mode settings.
• Usage Data: Features used, generation history, and interaction patterns.

2. How We Use Your Information

• To provide, operate, and maintain the Vocanel AI service.
• To process your voice recordings and generate AI-transformed audio outputs.
• To manage your account, credits, and subscription.
• To process payments and send billing-related communications.
• To send service-related notifications (e.g., processing complete, low credits).
• To detect and prevent fraud, abuse, and violations of our Terms of Service.
• To improve our AI models and service quality (only with your explicit consent).
• To comply with legal obligations.

3. Voice Data & AI Processing

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• ElevenLabs: For AI voice processing (speech-to-speech transformation).
• Paddle: For payment processing and subscription management.
• Cloudflare: For CDN, DDoS protection, and performance optimization.
• Law Enforcement: When required by law or to protect our legal rights.

5. Data Retention

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdrawal of Consent: Withdraw consent for voice processing at any time.

To exercise any of these rights, contact us at privacy@vocanel.com.

7. Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing (bcrypt), CSRF protection, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Cookies

We use the following types of cookies:

• Essential Cookies: Required for authentication and session management. Cannot be disabled.
• Preference Cookies: Store your dark mode preference and UI settings.
• Analytics Cookies: Help us understand how users interact with our service (anonymized).

9. Children's Privacy

Vocanel AI is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us