Refund Policy

1. General Policy

At Vocanel AI, operated by SORENA TEKNOLOJI YAZILIM TICARET LIMITED SIRKETI, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are granted for subscriptions, credit packs, and individual transactions. All payments are processed through Paddle, our authorized payment processor.

2. Subscription Plans

2.1 New Subscriptions

If you subscribe to a paid plan and have not used any credits from that subscription, you may request a full refund within 7 days of the initial payment date.

2.2 Renewal Payments

Subscription renewals are non-refundable. We send a reminder email 3 days before each renewal. You can cancel your subscription at any time before the renewal date to avoid being charged.

2.3 Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:

• Your plan remains active until the end of the current billing period.
• No further charges will be made.
• Unused credits from the subscription period are forfeited upon downgrade.
• Credits purchased separately (credit packs) are retained.

3. Credit Packs (One-Time Purchases)

3.1 Refund Eligibility

Credit packs are eligible for a full refund within 14 days of purchase, provided that none of the credits have been used.

3.2 Partial Refunds

If some credits from a pack have been used, we do not offer partial refunds for the remaining unused credits. Credits never expire, so unused credits remain available in your account indefinitely.

4. Automatic Credit Refunds (Processing Failures)

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have already been consumed for voice generation.
• Subscription fees for periods already used.
• Accounts suspended or terminated due to violations of our Terms of Service.
• Purchases made more than 14 days ago (except for new subscriptions within 7 days).
• Free credits awarded as signup bonuses.

6. How to Request a Refund

To request a refund, please contact us with the following information:

1. Your registered email address.
2. The date of purchase.
3. The type of purchase (subscription plan or credit pack).
4. The reason for your refund request.
5. Your Paddle transaction ID (found in your payment confirmation email).

7. Refund Processing Time

Once a refund is approved, it will be processed through Paddle within 5–10 business days. The time for the refund to appear in your account depends on your bank or payment provider.

8. Disputes & Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks can result in account suspension. If you have a billing dispute, we are committed to resolving it fairly and promptly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the new policy.

10. Contact Us