Frequently Asked Questions

Credits are the currency used to generate AI outputs. Each tool costs 1-2 credits per generation. Voice Emotion Remix = 1 credit, AI Song Studio = 2 credits, NPC Voice Pack (5 lines) = 5 credits. Free accounts receive 5 credits after email verification.

No. Credits you purchase from credit packs never expire. Monthly plan credits reset each billing cycle, but purchased pack credits are permanent.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our payment provider Paddle. All transactions are secure and PCI-compliant.

Yes. You can cancel anytime from your Profile Settings page. Your plan stays active until the end of the current billing period. After cancellation, you keep any purchased credit packs permanently.

We offer a full refund within 7 days of your first subscription payment if you have not used the service. Purchased credit packs are refundable within 14 days if unused. If an AI job fails, your credits are automatically refunded. See our Refund Policy for full details.

Yes. You can upgrade at any time and the new plan takes effect immediately. Downgrading takes effect at the next billing cycle. Your existing credits are always preserved.