Frequently Asked Questions
Everything you need to know about Vocanel AI. Can't find the answer? Contact us.
If an AI job fails due to a processing error on our side, your credits are automatically refunded within a few minutes. Contact support at support@vocanel.com if you believe there was an error.
For best results: record in a quiet environment with minimal background noise, use a good microphone, speak clearly and at a natural pace, and keep recordings under 3 minutes for Emotion Remix. Paid plans also unlock higher quality output processing.
Make sure your browser has microphone permission. In Chrome or Firefox, click the lock icon in the address bar and allow microphone access. Check that no other app is using the microphone simultaneously. Try refreshing the page and starting a new recording.
Please contact us at support@vocanel.com with a description of the issue, the tool you were using, and any error message you saw. You can also use the Contact page at vocanel.com/contact. We take technical issues seriously and respond within 24 hours.
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Our team is here to help. Send us a message and we'll get back to you within 24 hours.
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